Territorial Manager, Nigerian Telecommunication Limited (NITEL) Engineer Isiaka A. Alamutu, has said the new focus and commitment in customer care, and improvement on cable network would enhance the provision of 250,000 digital lines in Lagos within the next 18 months.

Alamutu disclosed this yesterday in Lagos at NITEL maiden customer forum, where he addressed series of complaints and grievances on service delivery from NITEL subscribers.

The Territorial Manager of Lagos Island Territory explained the purpose and concept of customer care club and said "the whole idea was initiated by management of NITEL to give the customer a pride of place in its corporate thinking," noting that the process would serve as a platform for interaction among valued customers on a non-formal basis.

Alamutu stressed that Finance and Account departments had periodically embarked on reconciliation and updating of customer account in all exchanges so as to clear outstanding uncredited payments with a view to forestalling situation where customers lines are put on TOS after payment had been made. According to him, the exercise had also brought to the fore, cases of fake payments which he affirmed that many cases are responsible for some TOS action on some telephone lines with claims of payment.

He further said that the management of NITEL on its part have worked out modalities for improving uninterrupted services to their respective customers, adding that the management have also taken bold step in fault clearance by embarking on a comprehensive cable rehabilitation and expansion exercise.